MaddManagement

Acknowledgement Goes A long Way

2012-02-07T18:14:00.000-08:00

Employers, managers and supervisors often forget to acknowledge the good work of employees. It's important to acknowledge the person or group of people who have done the task well. Some supervisors may feel that because an employee is getting paid to do a job that there is no need for sincere acknowledgement and recognition for a job well done. This couldn’t be further from the truth. People like to feel appreciated even when they are getting paid to do a job in the workplace.

An employee or team that gets acknowledgement and positive feedback continually produces at a high level and feels good about the work they do. In today’s fast-paced, high demand work environment, it’s easy for the “boss” to forget to acknowledge a job well done. High producing and happy employees is a win-win combination for any business.

Two easy and effective ways to give an employee or team positive acknowledgement are:

1. BE SPECIFIC

When acknowledging an employee or the team that has produced good work it's important to be specific. For example:

• Saying the person's name can mean a lot more to the individual or the individual team members than just saying "good work.”

• Mention what you thought was a good idea or some aspect of the work specifically.

2. SHOW INTEREST

•While it doesn't have to go into a lengthy conversation, ask a question that shows interest in their work such as: how did you come to that conclusion, strategy, method, fact, etc.?

In today’s competitive global marketplace where downsizing is the norm, the employee is pressured to keep productivity high with double the work. For many employees this translates into a stressful and unpleasant work environment where they feel their worth is being exploited. Employees fear they may lose their jobs and hold emotions in. Anger and Discontent can brew and may one day explode. The workplace culture suffers and so does the bottom line.

To get the most out of challenging dynamics in the workplace, making employees feel valued and appreciated goes far in creating productivity and good will. Show an interest in your employees work, give positive feedback and acknowledgement, be specific about your comments and know your employees names. These motivating strategies can make the difference between mediocre, good and excellent productivity. In turn the employee will want to continue to do good work because they know they are appreciated. Try it the next time you get a good product from your employees and feel the energetic difference that follows.

Yacine Bell CAMF;CPCC; Certified Mediator, VPS
Director of the Anger Management Institute, LLC
An Anderson & Anderson Anger Management Provider
510.393.0250

Topeka, Kansas City Council Considers Decriminalizing Domestic Violence To Save Money!!

2012-01-11T16:17:00.000-08:00

I read this report by Marie Diamond and was a appauled at this story which I would like to pass on to you.

While I am not writing about anything we don't already know our country is currently faced with the worst budget crises since the Great Depression, states and cities have resorted to increasingly desperate measures to cut costs. State and local governments have laid off teachers, slashed Medicaid funding, and even started unpaving roads and turning off streetlights. I read an article recently in a local paper where people have been spotting more rats. The reason was given that the City cannot to afford to do routine extermination.

Perhaps the most shocking idea to save money that I have recently read is is being debated right now by the City Council of Topeka, Kansas. The city could repeal an ordinance banning domestic violence because some say the cost of prosecuting those cases is just too high:

Last night, in between approving city expenditures and other routine agenda items, the Topeka, Kansas City Council debated one rather controversial one: decriminalizing domestic violence. Nooooooooooooooooooo!

Here’s what happened: Last month, the Shawnee County District Attorney’s office, facing a 10% budget cut, announced that the county would no longer be prosecuting misdemeanors, including domestic violence cases, at the county level. Finding those cases suddenly dumped on the city and lacking resources of their own, the Topeka City Council is now considering repealing the part of the city code that bans domestic battery. [...]

Since the county stopped prosecuting the crimes on September 8th 2011, it has turned back 30 domestic violence cases. Sixteen people have been arrested for misdemeanor domestic battery and then released from the county jail after charges weren’t filed. “Letting abusive partners out of jail with no consequences puts victims in incredibly dangerous positions,” said Becky Dickinson of the YWCA. “The abuser will often become more violent in an attempt to regain control.” This is ABSOLUTELY not the answer. Domestic Violence offenders cannot be set free after beating, badgering and persecuting women, elderly, children, LGBTQ or any person. This isn't the wild west!!

The YMCA said that some survivors were afraid for their safety if the dispute wasn’t resolved soon. Town leaders and the district attorney all agree that domestic abuse cases should be prosecuted — but no one would step up to foot the bill. The city council is expected to make its decision on decriminalizing domestic violence next week, but the back-and-forth over funding has already put battered women and their families at increased risk of harm.

Domestic violence is still at epidemic levels in the United States, and too few cases are prosecuted as it is. According to the National Coalition Against Domestic Violence, one in four women will be a victim of domestic violence. Domestic abuse is a crime that damages entire communities, not just women. Witnessing violence between one’s parents is the strongest risk factor of transmitting violent behavior from one generation to the next: boys who witness domestic violence are twice as likely to abuse their own partner when they grow up.

Not prosecuting domestic violence cases is a Disatrous short term solution, and is an irresponsible consideration. By the way Domestic Violence has staggering financial consequences. The health-related costs of domestic violence exceeds $5.8 billion each year. Nearly $4.1 billion of that is for direct medical and mental health care services, and nearly $1.8 billion are for the indirect costs of lost productivity or wages. Victims lost almost 8 million days of paid work because of the violence.

It should go without saying, but apparently doesn’t, that preventing domestic abuse is essential to promoting communities’ economic and social well-being of everyone of all ages in all communities. That the Topeka City Council would even consider such action is a heartbreaking illustration of the consequences of austerity.

The number one killer of women is surprisingly not a disease. Did you know that Domestic Violence is the number one killer of women?

I hope that no council anywhere will ever make this same consideration as the folks in Topeka, Kansas.

If you or anyone you know needs or wants Domestic Violence Counseling please call Yacine Bell at the Anger Management Institute, LLC. 510.393.0250

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Tips To Prevent Holiday Stress And Depression

2011-11-26T08:39:00.000-08:00

By Mayo Clinic

When stress is at its peak, it's hard to stop and regroup. Try to prevent stress and depression in the first place, especially if the holidays have taken an emotional toll on you in the past.

1. Acknowledge your feelings. If someone close to you has recently died or you can't be with loved ones, realize that it's normal to feel sadness and grief. It's OK to take time to cry or express your feelings. You can't force yourself to be happy just because it's the holiday season.

2. Reach out. If you feel lonely or isolated, seek out community, religious or other social events. They can offer support and companionship. Volunteering your time to help others also is a good way to lift your spirits and broaden your friendships.

3. Be realistic. The holidays don't have to be perfect or just like last year. As families change and grow, traditions and rituals often change as well. Choose a few to hold on to, and be open to creating new ones. For example, if your adult children can't come to your house, find new ways to celebrate together, such as sharing pictures, emails or videotapes.

4. Set aside differences. Try to accept family members and friends as they are, even if they don't live up to all your expectations. Set aside grievances until a more appropriate time for discussion. And be understanding if others get upset or distressed when something goes awry. Chances are they're feeling the effects of holiday stress and depression too.

5. Stick to a budget. Before you go gift and food shopping, decide how much money you can afford to spend. Then stick to your budget. Don't try to buy happiness with an avalanche of gifts. Try these alternatives: Donate to a charity in someone's name, give homemade gifts or start a family gift exchange.

6. Plan ahead. Set aside specific days for shopping, baking, visiting friends and other activities. Plan your menus and then make your shopping list. That'll help prevent last-minute scrambling to buy forgotten ingredients. And make sure to line up help for party prep and cleanup.

7. Learn to say no. Saying yes when you should say no can leave you feeling resentful and overwhelmed. Friends and colleagues will understand if you can't participate in every project or activity. If it's not possible to say no when your boss asks you to work overtime, try to remove something else from your agenda to make up for the lost time.

8. Don't abandon healthy habits. Don't let the holidays become a free-for-all. Overindulgence only adds to your stress and guilt. Have a healthy snack before holiday parties so that you don't go overboard on sweets, cheese or drinks. Continue to get plenty of sleep and physical activity.

9. Take a breather. Make some time for yourself. Spending just 15 minutes alone, without distractions, may refresh you enough to handle everything you need to do. Take a walk at night and stargaze. Listen to soothing music. Find something that reduces stress by clearing your mind, slowing your breathing and restoring inner calm.
Seek professional help if you need it. Despite your best efforts, you may find yourself feeling persistently sad or anxious, plagued by physical complaints, unable to sleep, irritable and hopeless, and unable to face routine chores. If these feelings last for a while, talk to your doctor or a mental health professional.

Learn To Prevent Holiday Stress, Anger and Depression

2011-11-08T13:57:00.000-08:00

Learn To Prevent Holiday Stress, Anger And Depression
Starts: December 3, 2011 9:00AM
Ends: December 3, 2011 12:00 PM
Event Type:Training/ Seminar
Location:Anger Management Institute
247 4th Street
Oakland, California 94607
Price:$150.00
Website:http://www.angerinstitute.net
Industry:Health, wellness, fitness, mental health
Keywords: anger management, stress management, emotional intelligence, empathy enhancement, communications
Intended For: This training is open to the general public however, HR Managers and people who work with others will gain enormously from this experience.

Yacine Bell will present an informative, engaging, interactive, and always humorous workshop. Yacine is a trained and certified Anderson and Anderson Provider and will use the internationally known and respected Anderson model as the foundation of her work in this seminar. Each participant will receive our popular Contrasting Wheels of Behavior that serves as a handy, pocket size reference for the "do’s and don'ts "of anger and stress management. Each participant will leave with a special "keep calm for the holiday kit," chock full of effective gifts to assist in keeping participants calm and focused.

The focus of this workshop will be on emotional intelligence skill enhancement for preventing holiday anger, stress and depression.
The workshop is held in a comfortable and relaxed setting which helps create a great working enviornment. Limited seating available so call today!

Anger Management Institute, LLC 510.393.0250

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The Power Of Words

2011-11-03T14:55:00.000-07:00

The power of words mentioned below is part of my daily practice and part of my professional practice. A strong proponent of my practice is to bring people into the awareness of their personal Self-Talk. This is the inward conversation we have with ourselves that determines largely our behavior, accomplishments and relationships. Another proponent of my practice is teaching people assertive communication. This is the practice of being clear about telling others your thoughts and feelings in a direct and honest way without violating or stepping on your rights as a person or the rights of others. This outward conversation determines our behavior and relationships as well.

It took me time to realize how my words could affect or infect others.
Here are some tips to get those of you who want to shift towards a more fulfilling life...
For starters I challenge you to put a rubber band on your left hand and for the next 24 hours become aware of your judgments (to yourself and others). SNAP when you catch yourself judging (sorry I never encourage pain but in this case it is just for awareness).

How is what your judging a reflection of you? Is there some healing to be done there? Remember, people can push your buttons, BUT they didn’t install them!

I suggest you adopt some new behavior: The Four Agreements by Don Miguel Ruiz, might be a good start.

1.Be impeccable with your word (do what you say you are going to do, your word is your honor. Be good to your integrity)

2. Don’t take anything personally (what people say or do is only a projection of what they are going through, not your reality. You choose the experience you want to have)

3. Don’t make assumptions (people cannot read your mind, and vise-a-versa you are not a mind reader, always ask for what you want)

4. Always do your best (if you know you’ve done your best, the only judge can be you, allow yourself to feel complete)

Now go forth and prosper and ponder on this one thought “wish for others what you want in your life”, I promise your life will change. It’s a powerful secret.
Stay in touch.

The Anger Management Institute specializes in anger and stress management with competency in teaching you communication skills and emotional intelligence.

Want to change your life and relationships?

Call: Yacine Bell Director of the Anger Management Institute LLC 510.393.0250

Leaders Have High Emotional Intelligence (Including Self-Control)

2011-10-31T12:33:00.000-07:00

By RICK NAUERT PHD Senior News Editor

Reviewed by John M. Grohol, Psy.D. on September 22, 2010

This is a excellent article and repost.

According to a new study, the ability to understand emotions is a key ingredient in people who become leaders in groups with no formal authority.

Researchers base their findings after two different studies on commerce students. Study participants were given an emotional ability test as part of the study, as well as a self-analysis of their emotional skills.

Then, they organized themselves into small groups or were randomly assigned to small groups and were given a group project to do.

At the end of the project they were asked to identify whom they thought had shown the greatest leadership.

Those identified by their peers as leaders scored high on the emotional ability test, which included tasks such as identifying emotions in faces in a photograph, and rating the effectiveness of different emotion regulation strategies.

People’s perceptions of their own emotional skills, however, did not predict leadership as reliably.

The study adds to evidence that emotional intelligence is a separate trait from other leadership qualities such as having cognitive intelligence and being cooperative, open to ideas, and conscientious.

“Traditionally we’ve had the assumption that leaders have high IQ, are gregarious individuals, or happen to be dominant personalities,” says researcher Stéphane Côté, a professor at the University of Toronto’s Rotman School of Management and one of four researchers involved with the study.

“But this shows it’s not just about these traditional factors,” says Prof. Côté.

“It’s also about being able to process other people’s emotions. Anybody who wants to pursue a position of leadership and power can benefit from these abilities.”

The study was published in the journal Leadership Quarterly .

The Anger Management Institute, LLC, works with many industry leaders, educational professionals, upper management, and civic and Government Leaders. We are specialist in the field of Emotional Intelligence. Our program is and evidence based program with a pre-and post assessment.

Call: Yacine Bell, Director of the Anger Management Institute, LLC for more information. 510.393.0250

Can Someone Make You Angry?

2011-09-29T16:59:00.000-07:00

Heck yeah!! People can say outrageously rude things and be ridiculously inappropriate to one another!

And, if you didn't get angry when a boundary has been severely crossed, I would have to wonder if you still had a pulse.
On the other hand angry feelings and angry actions are vastly different.

People often make the mistake of thinking angry feelings and angry actions are synonymous with hostility and aggression. They are vastly different. You have choices and options on what to do and how to be when you are made angry. The key to controlling anger is to develop competence in self-awareness, self-control, social awareness and relationship management.

Anger is a normal human emotion and should not be considered synonymous with hostility and aggression. You don't land in anger management for getting angry. You land in anger management or worse yet, in a hospital, lose your job or spouse because of the inappropriate expression of your anger which can range from inappropriate outburst, throwing objects or physical confrontation for an example.

The popular notion that someone else can trigger your anger into inappropriate behaviors is nonsense. It is a failure to not take responsibility for one's own behavior. Regardless of what happens in your life, you are always responsible for your action.

The key to controlling anger is to develop competent self-awareness, self-control, social awareness and relationship management.

In my anger management classes at the Anger Management Institute, I teach you how to enhance your skills and emotional intelligence so you can control your anger and lead a life where you are self-aware, have self-control, and develop or nurture positive relationships.

Need anger management? Having problems getting along with colleagues, friends, or co-workers? I'm sure I can help you.

Yacine Bell Director of the Anger Management Institute, LLC 510.393.0250

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Court For Student Misbehavior? Crazy!!!

2011-08-29T14:37:00.000-07:00

I read this article this morning about the "criminalization of student behavior". This basically translate to adolescents being sent through the court system for inappropriate behavior in school. Granted, adolescents are really acting out in ways that we have never seen before however letting the courts deal with school issues is not the answer.

In many states, including Texas, schools are increasingly sending misbehaving students to court instead of the principal’s office.

Critics call this practice “the criminalization of student discipline.”

According to a recent story in the Washington Post about Texas schools,”Six in 10 students were suspended or expelled at least once from seventh grade on. After their first suspension, they were nearly three times more likely to be involved in the juvenile justice system the next year, compared with students with no such disciplinary referrals.”

Anger management instituted in the school system is a better and more current process of discipline and learning than the antiquated use of suspension and expulsion. For me suspensions are a few days out of school to hang out and play video games and the thought of sending an adolescent to court should be reserved for extreme behaviors.

I have been monitoring the school systems that use anger management. I am currently writing a post for the third time about the California School district that successfully instituted anger management district wide. Over the past few years anger management has shown to be an enormous success. As a matter of fact in the first year of instituting the process the program proved to be an immediate success. To me that says the district matched the need with an ideal solution.

There may be some cases that warrant court intervention however there needs to be effective school alternatives instituted. Right now there is suspension on one end and court which I believe in many cases is too extreme and probably in the long run detrimental. Somewhere between these two options of discipline I believe is a more effective and appropriate solution with a greater long term yield for positive adolescent growth. Sending adolescents to court for school offenses may just possibly be breeding a new type of young adult that just might be a hybrid we will eventually regret. School districts need to seriously look into providing anger management in the school system. Those schools that have instituted anger management are experiencing very positive results.

If you or someone you know needs anger management please call: Yacine Bell, director of the Anger Management Institute, LLC, 510.393.0250

Anger Management Classes In the Public Schools

2011-08-26T10:46:00.000-07:00

Oakland Unified School District needs to try offering anger management on an experimental basis. Since anger management is considered education, the school does not lose its daily student allowance. Anger Management is a far better and more current response to poor behavior than the antiquated use of suspensions and expulsions. There just isn't any learning nor behavior change for today's adolescent by suspending them. Suspension is just a few days out of school to play video games and hang out!!

School age kids are under continual pressure. I believe that the media, peers, parents dreams and expectations contribute to the behavior patterns and violence that I am experiencing with my adolescent clients. Considering that the 150 year tradition of expulsion and suspension is still the way today's students are held accountable for inappropiate behavior, instituiting anger management is, to some degree, out of the box thinking. Once effective diciplinary tools, expulsion and suspension are ineffective with 21st century adolescents and teens. Anger management is proving to be far more effective and current in addressing today's adolecents' inappropriate behavior.

Everyone gets angry from time to time. It's how they handle the anger that makes the difference. Many school age adolescents simply haven't learned or do not have conflict resolution skills or anger management tools. Anger management classes teach these tools and improves behavior. The Oakland Unified School System needs to take a look at other school district's processes for anger management.

The Merced School District in California has instituted an anger management program required for youths who get in trouble. This effective program is proving to be enormously successful effective. Kelly Bentz, a Merced Union High School program, adminstrator, found the current anger and behavior issues in the district chronic among adolescents and describes that anger and violence as not just a school issue; but a community issue as well.

In the 2009-10 school year, 427 students in Central California, Atwater, Buhare Colony, Golden Valley, Merced, Livingston, Sequoia and Yosemite high Schools were referred to anger management classes. Although of these incidents were fights that occurred off campus, however the behavior did not exempt the students from having to take at least 10 sessions of anger management.

Offering anger management in the Central California High Schools is relatively new, yet it is clear to officials that they have hit upon an immediate success with the 75 minute anger management classes. Yer Xiong, the district's children and youth liaison, started facilitating anger management groups at campuses in the district a few years ago. In Xiong’s observations "generally students don't know what else to do to resolve anger so they fight" without thinking of the consequences.

I have said this many times and will continue.

The Anger Management Institute provides an excellent anger management curriculum for adolescents and adults privately and in groups. If you or someone you know needs help with adolescent anger management please call: Yacine Bell @ 510.393.0250

Anger Management Institute's New Services

2011-08-24T13:41:00.001-07:00

Stress and anger are identified as two principal factors that proceed acts of agression towards another person. The Anger Management Institute believes that any entering client can be taught to recognize and manage these two contributing factors which are roadblocks to positive interpersonal relationships. If you or someone you know has an anger issue the Anger Managment Institute, LLC can provide you with the help you need. We specialize in employer ordered, court ordered, and self referred clients. We are an evidenced based practice with both a pre-and post assessment tool to accurately measure a clients growth.

Our facilitators provide services in Spanish, English, Manderin and Cantonese.

Please call today for a free consultation.

Anger Management Institute, LLC 510.393.0250

Anger Management Institute Provides Evidence Based Program

2011-04-26T13:06:00.000-07:00

The Anger Management Institute is an evidence base practice with a pre and post test to determine the degree of growth and progress with each client. AMI now has a study that shows the results of Pre and Post Tests using the Conover Assessment with 200 randomly selected clients. A summary of this study is listed below:

This study utilizes the before and after averages using the Conover Assessment Examination which measures the following parameters:

1) Interpersonal Assertion: How good or comfortable the individual feels about telling others about their thoughts, feelings and behaviors in dealing with others.

Average pre-training score: 3.03; Average post-training score: 5.30 (74.91% increase)

2) Empathy: How the individual views their current skill and ability to sense, understand and accept another person’s thoughts, feelings and behaviors.

Average pre-training score: 4.38 Average post-training score: 5.35 (22.14 % increase)

3) Stress Management: Shows the individual’s skill in managing stress and worry.

Average pre-training score: 3.97 Average post-training score: 5.05 (27.20% increase)

4) Aggression: The amount to which an individual uses a communications style that violates or offends or takes away another’s rights, thoughts or feelings.

Average pre-training score: 2.82 Average post-training score: 0.62 (78.01% decrease)

5) Interpersonal Deference: A measurement of the degree to which an individual uses a personal communication style that tends to yield or give in to someone else, lets others have their way or gives their rights to others.

Average pre-training score: 2.61 Average post-training score: 1.71 (34.48% decrease)

6) No measurement of an individual’s motivation was included in this study. It is recognized however that the greater the motivation the more likely the individual will be successful in achieving success.

Conclusion: From these findings it would appear that this Anger Management Program is very effective in increasing assertive skills, empathy, stress management and decreasing aggression and deference. These results are in no way a guarantee that any specific individual will respond the same way; however, they are a good indication that, on average, most individuals with anger issues will have a positive outcome from taking an anger management program taught by a Certified Anger Management Provider using the Anderson & Anderson model.

If you or someone you know has anger issue or if your company is experiencing incivility issues or have problematic employees please feel free to call Yacine Bell at the Anger Management Institute @510.393.0250

Anger Management Training

2011-03-29T11:21:00.000-07:00

Anger Management Institute of Oakland, CA.
How does anger undermine your success?

Managers, end inefficiency and conflict among your staff. Parents, stop yelling at your kids. Partners, resolve disagreements and strengthen relationships. Improve your response to stress and anger now. You can manage anger, successfully achieve professional and personal goals, and increase the opportunity for a productive and healthy life.

Individual and group anger management
An Anderson & Anderson Certified Anger Management Provider of assessments and training for court-ordered referrals.
Organizational training for businesses.
Accelerated Anger Management classes for managers, executives, and staff.
Call Yacine Bell today at the Anger Management Institute > 510.393.0250 info@angerinstitute.net

A Few Ideas for Treatment of Your Anger

2011-03-08T19:42:00.000-08:00

Are you looking for treatment options for your anger management issue?

A qualified anger and stress management specialist is always best. You have to be specifically trained to provide anger management with great permanent results. Therapists are usually not efficient as providers of anger management. The good news is that anger management is a normal human emotion and if you have anger issues it is not considered an illness or a mental disorder. Further good news is that you're not "crazy" or "broken" regardless to what anyone says about your behavior when an anger outburst occurs. Anger Management issues is actually bad behavior.

It isn't easy to manage your anger without trained support if you really are prone to bad episodes of acting out. Surprisingly, if you are just a little disciplined and committed to changing you can actually personally start the work yourself.
Reading books is always a great start. Volunteer work is always good because it can take you out of your world and can provide a huge fresh perspective. Forgiving and letting go are probably two of the great antidotes for people with anger issues. I am also an advocate of Yoga classes, Tai Chi, hobbies, or doing something that you love is also great along with trying something new. All the above are incredible strategies for learning to manage anger on your own.

While the above examples are not the complete answer the above suggestions are wonderfully effective as a way to get started with managing your anger. Please feel free to call Yacine Bell at the Anger Management Institute for a free consultation regarding your concerns or to enroll in anger management. The Anger Management Institute specializes in anger, stress, communication and emotional intelligence.

Looking forward to our conversation.

Inexpensive Ways To Manage Anger

2011-02-14T10:53:00.000-08:00

Yesterday I had a lengthy conversation with a person who i shared inexpensive ways to begin working on anger management. I have a lot of suggestions however here are only a few:

Outlets are important. Anger is a secondary emotion meaning that something always precedes it. Currently, most new clients enrolling in AM are having anger breakdowns that are precipitated by stress. Stress from not working or over working for an example. The best cure for stress related anger is to have outlets. Physical activities, reading, dancing, cooking classes whatever a person regards as fun. Fun by the way is considered by most Americans as an "extra" in their life when in fact fun is an actual physiological necessity and natural medicine for good health.

Taking breaks can be very good. If you feel yourself getting stressed. Get up, take a walk, or go watch a movie. Simply remove yourself from what is starting to frustrate you and get a fresh perspective. You can leave and return as often as you need until you get a hold of the stress. Remember stress is not all in your head however that is where it gains its momentum.

Good music in the car during traffic is great. No rock or rap as both styles of music exacerbate the frustration of traffic. Try nice, melodic sing alongs like the Temptations or Simon and Garfunkle.

Reduce radio, TV and Internet news by 60 percent. Constantly having your ear to the news is stress relating and actually statistics have shown a huge number of minor to major incidents are caused by being consumed by death, pestilence, disease and the Dow/stock market. Never set your alarm to the news to wake you up.

If you or someone you know is experiencing issues of anger or stress please do not hesitate to call:

Anger Management Institute, LLC 510.393.0250

No Fail Indicators of Having an Anger Issue

2011-02-08T19:16:00.000-08:00

There are five signs that are unmistakable indicators that one has an anger issue. These are no fail.

1. When anger is too frequent
2. When anger is too intense.
3. When anger lasts too long.
4. When anger leads to aggression
5. When anger destroys work or personal relationships.

If you or someone you know is experiencing any of the above please do not hesitate to call:Anger Management Institute, LLC 510.393.0250

About Anger Management

2011-02-04T16:18:00.000-08:00

What is the process for finding anger triggers?

I am an evidence-based Anger Management program. I use an evidence-based assessment with both a pre and post component. The assessment I use allows me to know what a persons triggers are and is 100% reliable. An assessment is not necessarily the only route in finding a persons triggers, however using an assessment component is the fastest and most efficient way to find a clients triggers. Using an assessment component for all entering clients allows me to customize and specialize my practice of anger management for each individual client.

An assessment component is like having a map that tells me on day one where I need to go with a client. A genuinely qualified Anger Management provider uses an assessment component. I often tell people that if you live in SF and you have to go to San Diego you can pretty well get to your destination because SD is simply "down" from SF. You can get there even though you will probably have to stop a few times without a map or directions. However, if you have a GPS system and/or a map, you can get to San Diego quickly and efficiently with few to no stops and in less time with no mistakes. Because I have an assessment as a personal map for each client, from day one I can immediately identify trigger's and the healing work can begin literally in the first meeting.

Triggers without an assessment can be found; however it will probably take several weeks to grasp what is going on with the client. After several weeks working with me in my practice, a client is well on the way to greater control and management skills. I believe that people should get back to the business of living and loving their lives without the debilitating behavior of uncontrollable anger, so I opt for the quickest and most efficient way to move people forward.

For more information please call the Anger Management institute: 510.393.0250

What is Anger Management

2010-11-13T20:15:00.000-08:00

The goal of all anger management programs should be to assist people in learning how to reduce the emotional and physiological arousal that anger causes. The program’s goals should never be aimed at the impossible task of eliminating anger, but to learn to control its effects on people and their environment (www.helping.apa.org/daily/anger . html).
Studies indicate that anger management techniques can be taught effectively to young children, adolescents, and to adults as well. Teaching anger management strategies has been found to reduce
aggression in both children and adolescents.

Increasingly, school disrticts throughout the nation are offering anger management for students on a proactive basis.

If you would like more information please call today.
510.393.0250

NBA Star Praises Anger Management

2010-10-28T13:31:00.000-07:00

This is adapted from an article in the Los Angeles Times.

NBA player Ron Artest, who gained infamy in 2004 when he jumped into the stands and punched a fan during a game-stopping brawl between fans and players, is seeking public redemption by raffling off his new NBA championship ring for charity.
The proceeds, which he hopes will exceed $1 millon, will be used to fund mental health services for youths who can't afford the counseling.
Artest became a poster boy for NBA bad behavoir after the 2004 melee, which resulted in his being suspended for 73 games, amounting to a loss of about $6 million in salary, he said. Artest was then playing with the Indiana Pacers, against the home team Detroit Pistons.
Upon his return to the NBA, Artest bounced around from the Sacramento Kings to the Houston Rockets and eventually landing with the Los Angeles Lakers, which won the NBA championship last season.
It was during the victory celebration that Artest publicly credited an anger management professional with turning his life around, and now he wants to further public acceptance for people in need of mental health care.
His court-order anger management transformed him, he said.
"A great facilitator made me reach deep, into my lies, deep, into my vices.
As one of the league's premier defenders, Artest made few excuses for his admittedly aggressive behavior, but then a secret slipped out.
In front of the largest global TV audience ever for an NBA final game, Artest surprised viewers with an announcement: "I want to thank my anger management provider."
With those words, he opened up his personal life, and as a sports celebrity, he took a step toward destigmatizing mental health care, observed Rep. Grace Napolitano, D-California. Napolitano enlisted the help of the NBA star to push the Mental Health in Schools Act, which would provide $200 million in funding for on-site counseling for students with issues.
"Having someone to talk to is very important. There's no shame in asking for help," Artest said.
When he was 13, his parents split up. "As a kid, I had a bad temper," Artest said. "As an adult, I was a bad father, and I had to speak to somebody about that."

If you need anger management please don't hesitate to call the Anger Management Institute.
510.393.0250

--

Workplace Stress Is A Workplace Disaster

2010-08-14T21:46:00.000-07:00

Some people are calling Steven Slater, a flight attendant for Jet Blue, a hero. He stood up to a passenger who, reports indicate, was being rude and physically assaulting. Some say Slater's behavior challenges the concept "the customer is always right," while others' hold the employer responsible for caring more about passenger than the employee. I believe the true reason for his, and others behavior was workplace stress and a lack of behavior training for long time employees. In my opinion employers fail to provide small behavior trainings because they prioritize familiarity and experience in the job over personal growth and well being of the employees. What I see is a lack of balance between training for the job and training the people who do the job.

Examples of workplace stress are showing up all over the nation and can be seen in the media almost daily. I understand all the reasons for workplace stress, however, it is my belief that all employees should have continuous training. Events like the Jet Blue incident can be offset by short trainings, at least once a quarter, in anger/stress management, as well as emotional intelligence and communication. These programs should be designed especially, but not exclusively, for employees who have considerable interaction with the public. This is important for long time employees.

When In A Funk!

2010-07-28T22:13:00.000-07:00

Picasso's greatest artistic period was as a result of being in a deep funk. Years ago when I was in a funk a friend of mine told me this story about Picasso's funk.

As the story goes, Picasso was painting in hues of yellow. While painting in these hues of yellow on a canvas in his studio he got stuck with where to go next with his painting. He began to grumble and moan and as the day wore on Picasso simply became down right unruly to his wife. While working in the kitchen her husbands constant grumbling and bad attitude started driving her nuts. No longer able to maintain her silence she said with great attitude of her own @&!&@&#*&! just throw any color on the @%@@^@&@@^ canvas!

Feeling very obstinate Picasso did throw a totally opposite color on the canvas which I think was suppose to shock his wife initially however what it did was take him in a totally different direction artistically. The painting lead to his most famous artistic Blue Period.

I learned three things from the story one of which is never never impose my funk on anyone else hence the name "my funk"; and secondly, when in a funk, do something completely different maybe even out-of-the-box maybe not drastic just different; and lastly never underestimate the power of a funk because what can be there is something rich full and abundant.

Dunno if some of the facts of the story have fallen by the wayside since first hearing it years ago however the bottom-line is a funk can be a rich fertile place to work from.

Do Something Different!

2010-07-21T15:25:00.000-07:00

It may be a small a matter, or maybe not, however, if you haven't noticed anger can't be overcome by more anger. If a person is directing their anger to you and you show anger in return, the result is 99% certain to be a disaster. In contrast, try to control your anger. Do something different—think before you react, show compassion, show patience, or even walk away until the issue can be talked about. Not only will you remain at peace and avoid confrontation, but the anger of the others and yourself will gradually dissipate.

Time Out! Not Just For Kids

2010-07-08T13:57:00.000-07:00

An angry customer is sure bait for an argument, however, an argument can't proceed without a participant. Sometimes one creates a dynamic impression by speaking and sometimes one creates as significant an impression by remaining silent. If you feel that a customer is making you escalate in your anger, use time-out. You learned that approach in Kindergarten.

Taking a time-out will immediately help to de-escalate anger before it becomes too intense. Quick burst of intense anger leads to verbal and physical abuse for many people. Use the time-out technique to avoid the anger trap. When taking a time-out try repeating one of these affirmations:

I don't need to prove myself in this situation.

I can stay calm.

As long as I keep my cool, I'm in control of myself.

No need to doubt myself, what other people say doesn't matter.

I'm the only person who can make me mad or keep me calm.

I need to take time to relax and slow things down.

When Your Buttons Get Pushed, How Well Do You Manage?

2010-05-04T18:38:00.000-07:00

When you have an automatic, negative response to something, this often indicates a hypersensitivity that's referred to as "getting your buttons pushed." Usually these sensitivities have developed due to hurtful childhood experiences, such as repeatedly being criticized, rejected or controlled. For example, if your parents were very controlling, when someone tells you to do something, you may resist--often subconsciously. Answer the following two sets of questions to discover how well you manage your buttons being pushed.
Set 1

True False

1. When my buttons get pushed, I tend to shut down and withdraw.

2. When someone hurts me--even when I know it was unintentional--I lash out at them or blame myself.

3. I hate it when someone tells me I'm "too sensitive."

4. When someone says or does something that triggers the feelings connected to an old emotional pain, it takes me a long time to let go of it and feel centered again. I often carry a resentment.

5. Sometimes I have no idea why I do what I do--I just can't control myself.

6. Once someone pushes my buttons, that's it--my wall goes up and stays up. I feel like a powerless little kid.

Set 2
True False

7. When old feelings are triggered by something in the present, I take a deep breath, acknowledge that old feelings have been activated, get myself to a safe and comfortable environment and seek the support I need.

8. Rather than feeling victimized and blaming someone for pushing my buttons, I, again, take a deep breath, and then take an honest look at myself to see what I can learn from the situation.

9. I've worked to uncover old, painful issues so that I can release what was triggered and not feel at the mercy of my emotional response.

10. When I feel triggered, it often has nothing to do with the person who pushed my buttons.

11. I'm familiar with my most common "buttons"; I recognize them more quickly now and am less reactive.

12. When my buttons do get pushed now, I am able to see the unresolved issues needing my attention.

13. I feel like an empowered adult when I can courageously look at my emotional triggers and work through them.

If you answered true more often in Set 1 and false more often in Set 2, you may wish to learn how to deal more effectively when your buttons get pushed and how to release their charge. Please don't hesitate to call if you'd like to explore this issue further.

Five Signals Your Anger is a Problem

2010-03-31T15:07:00.000-07:00

From time to time everyone experiences anger this is normal human behavior. The following however are specific signals that will tell you when your anger is beyond what is normal and can be considered an issue.

When anger is too frequent
One or more blow-ups a day and/or constant irritation often about small issues and occurrences can be a signal of an anger management problem. It is important to be able to distinguish between those times when it is Okay to be angry, and when anger is too frequent and/or inappropriate for the situation, place and time. Remember everything doesn’t matter.

When it is too intense.

A moderate level of anger actually can be helpful and used to your advantage to make breakthroughs in communication. This type of anger can present opportunities for clarity, compromise and possibly improved relationships. High degrees of anger rarely if ever produce positive results and may damage your relationships, threaten your job or your health.
Screaming at the bank Teller because she is following the rules or the checker at the grocery store because you’re in a hurry or the wait staff at a restaurant because they bought you ice water instead of room temperature water is bad behavior and will not get you what you want. Throwing your keys, name calling or forcefully imposing your will with a co-worker in the workplace are all problematic and inappropriate behaviors.

When it lasts too long.
Think of a car that is idling to high without being adjusted back to normal operating levels. When your car or in the case of your body does not return to normal operating level there is sure to be a burn out in one of your bodies operating systems. Prolonged anger causes elevated stress levels.

When it leads to aggression.
If you feel you have been abused, treated unfairly or that your personal values have been violated, you may want to hurt the person who has offended you. Most acts of aggression begin with verbal hostility which often leads to a cycle of increasing aggressive behavior. Sooner or later this behavior will result in trouble. Remember, letting go or walking away doesn’t mean you’re not right or that your point is not valid.

When it destroys work or personal relationships.
If you let your anger interfere with completing your work or doing a good job or makes it difficult for co-workers to relate to you then you have allowed your anger to become problematic.

Judgments--Criticism or Mirror?

2010-03-06T23:07:00.000-08:00

"And why do you look at the speck in your brother's eye, but do not notice the log that is in your own eye?"

You could see the red flush of rage start to rise on the mother's face. "I have never, ever experienced a more defiant, stubborn, selfish child," she said through clenched teeth to her friend.

Washing the dinner dishes for the fifth time that week, her husband was nursing a resentment against his wife's "laziness" in the kitchen, while their son was in his room calling his parents "mean" and "unfair" for requiring that he complete his homework before going out to play.

There's one thing they all agree on: It's the other person's fault.

But there's another thing they're all missing: Every judgment we pass on other people is a revelation about ourselves, an expression of our own needs and values.

For example, the mother may need to look at the rage she felt as a child, when defying her own parents resulted in physical punishment, something she would never do to her own son. The husband may need to work on his assertiveness, asking for more shared responsibility in the kitchen. And the son may need to understand the consequences of the choices he made regarding his homework.

In each case, the judgment itself provided a clue for what needs to be looked at, acknowledged or brought out.

"Can't I just have an opinion, though?" we are tempted to ask.

Of course. But judgment is different from the kinds of opinions that form from assessment or objective appraisals. Blame, insults, put-downs, labels, criticism, comparisons and diagnoses are all forms of judgment, all ways of saying that another person is "wrong." Other types of judgments:

Judgments based on beliefs and expectations. "You're 11 now, and you should be able to remember to turn the lights off in your room." ["You're inconsiderate; you're an airhead."]
Judgments based on fears. "She's cold and distant lately; I think she's getting ready to leave me."
Judgments based on prejudices and preconceived notions. "Doesn't he have any decency, flirting around with the receptionist like that?"
Judgments based on generalizations. "Believe me, all bosses are mean."
Judgments that make us feel better about ourselves. "How could you not know where Brazil is?" ["You're stupid; I'm smart."]
Judgments that distract us from taking responsibility. "She gets all the parts she wants; she's the director's daughter."

To enjoy the benefits of being nonjudgmental--more effective communication, reduced misunderstandings, enhanced relationships at home and work, and a sense of emotional freedom and safety--try these actions.

Be aware of where and when you are judging others. This is a necessary first step.
Practice empathy with a soft heart. What's it like to be the other person?
Listen and keep an open mind. Learn to make objective evaluations about ideas, people, and situations.
Be curious. Ask about the circumstances of someone else's life. Most of our assumptions are based on extremely little real information.
Accept differences. If we can accept each others' choices, and trust in each other to take responsibility for the impact of each choice, then there is so much more freedom for all of us to be ourselves.
Focus on feelings and needs--your own and those of others. This will take you out of judgment and into aliveness.

For more information or to schedule a complimentary session at the Anger Management Institute,LLC, please call 510.393.0250

A Message to Human Resource Departments

2010-01-11T20:12:00.001-08:00

This is a reprint of an article written by my mentor and the Guru of Anger Management, George Anderson.

I am a specialist in Employer ordered clients for both small and large businesses. As the director of the Anger Management Institute, I have successfully solved numerous hostile workplace environments. The problem is usually one employee, manager or supervisor however the damage, ill feelings disjointed team and absenteeism is far reaching. I think that George says this well.

Enlightened Human Resource Managers recognize the value of taking action quickly when any violence in the workplace policy is violated. Doing nothing is an invitation to “hostile workplace” liability lawsuits.

Physical altercations are far less common than verbal behavior that is interpreted by the victim as demeaning, threatening, arrogant or disruptive. Anger Management rather than counseling is the intervention of choice for interpersonal conflicts at work.

When mandating anger management to an employee, it is best for the H.R. Manager to personally contact a Certified Anger Management Provider prior to making the referral. Legitimate Anger Management Facilitators offer their services in person rather than on-line. They use Pre and Post Assessments for each client. They use client workbooks and provide anger management either individually or in small groups.

Finally, they are accustomed to working with H.R. referrals and dealing with resistant clients. They are aware of the need to provide appropriated feedback to H.R. Managers.

If your workplace environment is affected by abrasive and unruly employees or management then please call the Anger Management Institute,LLC. 510.393.0250

Four More Day’s till Christmas

2009-12-21T18:13:00.000-08:00

Though I don’t have a lot to do to prepare for Christmas this year, I still find that I’m distracted by December’s activities and expectations.

For an upcoming party I decided to wear a great little outfit that had been packed away for a couple of years. Mindful of my spending, I chose to hand wash and line dry a cute little two piece dress. After a full day of line drying my outfit was still damp so, despite the label’s care instructions, I decided to use the dryer to speed up the process. When the cycle ended I saw that my outfit was still damp and for the next two days whenever I thought about it I’d try a new dryer setting only to find my outfit still lay damp and limp.

Fast-forward to day three, and my outfit was still not dry. I realized the dryer motor worked but decided the heating cycle was broken. This was the beginning of my unproductive tension. It started with one little negative thought, the beginning of beating myself up: “Now I have to wear something I don’t want to wear”, followed by thoughts of whether or not I should make a quick run to the store and buy another outfit; followed by thoughts of past transgressions which lead to this disaster and, of course, thoughts of the money I’d tried to save wasted on fixing the dryer to boot!!

I spent 45 minutes on Google looking for dryer repair people. Just before making the call, I stopped by my laundry room again. After days of multiples cycles and time spent filled with negative thoughts, like whirling dervishes in my head, I realized that the garment had never made it to the dryer. I’d been turning the dryer on but had never removed my dress from the washing machine.

To state the obvious: you can’t dry clothes in a washer it never work!

Being distracted wastes time. It’s costly and sure to make you angry at yourself or someone else. When you’re distracted you’re not focused. Once distracted you can easily move to a place called “unproductive tension,” where after an incident such as mine, you allow your mind to build thought upon negative thought—and suddenly your mind has run away with itself. At that point you’re a wreck and you’ve probably made a few other people around you “wrecks” as well, and yes, even angry.

During these holiday times we find ourselves terribly distracted: arguments in stores or at work; road rage; and melancholy while watching a Christmas commercial. This is why I think there are so many accidents, depression and arguments during the last quarter of the year. We are thinking so much more and pre-occupied with the past too much or are too far in the future and not present to what really should be a joyous time.

So as a specialist with tools my moments are short and far apart but at last the specialist is also human. What I say to you I say to myself: stay focused, stay present, notice what’s happening in your head before your thoughts have a chance to build momentum. The sooner you catch yourself in the act of building your mental snowball or mind tornado the easier it is to stop.

Jingle all the way…..

Eight More Day’s till Christmas……..

2009-12-17T19:08:00.000-08:00

Self Quiz

Are You Too Busy? How Can You Tell?

Although it may not always seem so, how we fill and spend our time is our choice. Answer the following questions to discover if you're caught up in the "too-busy" cycle.

True \| False
TrueFalse	1. I constantly find myself doing "urgent" things and trying to catch up.
TrueFalse	2. I allow myself to drift into obligations before I know how much time or energy they'll require.
TrueFalse	3. I find myself running from when I get up in the morning until I go to bed at night. I'm always tired and never feel that I accomplished enough.
TrueFalse	4. I seldom schedule a day off for myself and when I do, I tend to fill it with activities.
TrueFalse	5. I don't make time for self-care: physical exercise, nurturing or pampering myself, cultural stimulation, spiritual well-being, learning something new, playing or simply doing nothing.
TrueFalse	6. I seldom have time to do the things I really love. My work and project areas are cluttered with "I'll look at this later" stacks and "to-do" piles.
TrueFalse	7. I often miscalculate how long activities will take.
TrueFalse	8. I often miss deadlines or work long hours to meet a deadline.
TrueFalse	9. I respond to interruptions such as phone calls, text messages and email, and allow them to take me off track.
TrueFalse	10. I try to keep things in my head rather than making lists. If I do make a daily "to-do" list, it's impossible to complete in a day.
TrueFalse	11. I tend to move from one urgent thing to the next, rather than working toward specific goals and objectives.
TrueFalse	12. I find myself constantly wishing I had more time or projecting an imaginary future when I have more time, making comments such as "as soon as..." or "next year..."
TrueFalse	13. I spend time running errands and rushing because I didn't plan well enough.
TrueFalse	14. I spend time doing things I could pay someone else to do.
TrueFalse	15. I often do things because I "should," or continue to do things that no longer fit who I am.
TrueFalse	16. Other people complain that my schedule doesn't allow enough time for them.

If you answered "true" to many of these questions and would like to explore ways to slow down your life, please don't hesitate to call: 510.393.0250

Ahh rump-pa-pomp-pomp......

Nine More Day’s till Christmas

2009-12-17T10:52:00.000-08:00

Make up a survival kit and give it as a gift. I’m telling you this is the coolest gift ever to give to a teacher or co-worker. SERIOUSLY!! Can you imagine how grateful a teacher would be if you gave them all the contents of the survival kit?

Put yourself in your daughter or son’s third grade teacher’s shoes. Imagine having 20 sweet little darling’s all-day-long!!!

You really can’t go wrong with the price point of the gift either. I know if someone had gifted me “calm in a basket” when I had all the little ones I would have been incredibly appreciative.

Co-workers and Secret Santa’s forget the hype gifts and give the gift of "calm". It is wonderfully thoughtful, easily done and super cost effective.

First you’ll need to purchase if you don’t already have a bag to hold the contents. You probably have something already and if you don’t want to spend any money on a bag just get a baggy.

What to put in the bag? A really good brand of:
      Chamomile tea
      Peppermint tea
      Celestial Seasons mood mender

Mix the teas up. However if you just choose one type of the teas you’ll be just fine.

You can add Vitamin C 1000 milligram packets in a box and some Airborne.

This completes the stress survival kit. If you want to, add one of those cool teapots or a cup and if you have a few extra bucks buy them some Bach’s Rescue Remedy (calm in a bottle). Not necessary just extra’s.

You can thank me later!

Falalalala…….

A KIT FOR THE HOLIDAYS. . . .AND BEYOND

2009-12-15T13:29:00.000-08:00

Between the holidays and end of the year deadlines the last three months of the year can generate an incredible increase in stress. I’ve given a stress reduction kit to clients as a gift that I recommend keeping at work, home and in the car. While the kit isn’t the complete answer to the revved up tensions that happen during the holidays, it sure helps.

The point of this Survival Kit is to control the anxiety and tension that comes from all that money you’re spending, long lines and crowded streets the holiday’s can bring. I love everything I’m recommending. The key is not just putting the kit together but giving it a try. Trust me, being prepared will make a very big difference.

Find a nice bag (a baggie if you have to).

Then add in an assortment of teas. NOTHING WITH CAFFEINE! Use a good Chamomile or Peppermint tea… I like a tea by Celestial Seasoning called Mood Mender. I like to mix up the teas but if you choose just one for your Survival Kit, that’s Okay.

These calming, herbal teas became my “little friends” during intense meetings. I first started drinking these teas when I worked in Corporate America some years ago. I quickly discovered that there are times to drink coffee and times to drink soothing herbal teas, and knowing these times became part of my survival.

Next, get yourself some vitamin C 1000 milligram packets which come in a box and can be purchased at any store. Not only will it help to stave off a cold, but one packet diluted in water will give you much needed energy. Don’t forget to keep Airborne at home and the office.

Of course, you’ll need a hot and cold cup and, since most people these days carry around bottled water, add one to two packets of “C” or water in your cup. Cheers!

Don’t live without Bach’s Rescue Remedy in your life from this point forward.
Rescue Remedy is great during stressful times. It’s calm in a bottle; a tasteless herbal concoction that’s one of the great inventions of modern times. It only takes a few drops in your water bottle or under your tongue and voila! What looked like an insurmountable obstacle becomes a very manageable challenge. I should own stock in this stuff. I simply love it!! When taken during demanding times it has a re-centering and calm effect.

Lastly folks, though it won’t fit in your bag. Do what I call “stepping out of the ring.” I know you want to work through lunch because you “just want to get the job done,” and sometimes you must, however commit to stepping out of the ring of intense energy by walking, or any other physical exercise, 3 times a week at lunch.

By using the tricks in your Survival Bag, not only will you find yourself calmer during these crazy times, but you’ll be able to enjoy them.

Peace on Earth……

A Few Commonly Asked Questions

2009-11-03T11:48:00.000-08:00

I get a lot of response to the work I do. It never fails than whenever someone finds out what I do for a living, I am asked for a card and always people will say, "as a matter of fact, give me a few, I know a few people who can use anger management".

My work seems to create a good deal of fascination, humor and loads and loads of questions. The following are three questions I am often asked:
1. How can you stand doing this?
2. Are you ever afraid and who are your clients?
3. How did you get into this line of work ?

1. I love doing the work that I do. As a matter of fact I would even venture to say, the more abrasive and unruly the client the greater the challenge and the deeper I dig my heels in to find the best tools and deepest levels of compassion to move that person forward. I am perfectly suited in temperament, as a listener and as a person who loves to watch the unfoldment of change.

2. Never been afraid. My particular choice is working with smart people who have abrasive behavior that affects their life and the lives of others by this bad behavior. This is why I love doing employer ordered work. While I work with all types of clients, employer ordered clients with abrasive behavior present a particular challenge. One in which I must facilitate change in a relatively short time that is permanent. Because I have a gift for problem solving, a deep desire to see people happier in their lives and a plethora of tools and skills honed over a long period of time I am able to find the source and the key to moving the client forward within the first meeting. Change more often than not begins in the first session because my client feels understood on an important level. To be seen and acknowledged on a deeply personal level can really jump start the healing process in our initial session.

3. I have been the problem solver among friends and family for as long as I can remember. When I got older and started to travel I discovered that every culture has a "village problem solver". It is a respected and necessary skill to all cultures to have a person to come to who can heal relationships, facilitate growth and create cohesiveness for the good of all. When I would visit various cultures unbeknown to me I was gathering and adapting many ideas for effective problem-solving and growth. Later I studied anger, stress, communication and emotional intelligence. All of these subjects are key to working with angry people.

In 2003 maybe 2004, I studied and began to be mentored by the guru of anger management, George Anderson. It was then my accumulated skill base and his mentoring all melded together.

Why do I do what I do? Because I love it!

How to Deal With An Angry Boss

2009-10-04T22:14:00.001-07:00

The right communications skills can be the antidote to a toxic boss. The bad news is if you haven't learned them then an argument is certain to ensue. The good news is good communication skills can be learned. Communication skills can place you and the angry boss into what I call productive dialogue and a little strategy can offset and diffuse a potentially very bad situation.

The boss that comes in and yells is unequivocally inappropriate however a one time incident has a different set of symptoms/results than a boss that does this behavior all the time. A boss that is prone to inappropriate behavior definitely has one of the issues of communications, emotional intelligence or stress and should get help.

Having said that my answer to the question is to excuse yourself to the restroom! I know this seems random however I have divorcing clients in court do it all the time. It is the only thing a person won't say "no" too. That time away allows you to collect yourself. Most people have to step out of the ring as it is very easy to go right into defending oneself however if you can do this without the "bathroom trick", then by all means do so. Just know that it takes two to argue and stepping out of the ring for a moment will allow you to comeback and diffuse. Once you return ask your boss into an office with a closed door to finish the discussion. Or if you have the presence of mind to stay in the ring you can go to the final step.

Here is where you close in for the kill-offer your boss what he wants while presenting him with a neutral factual way to get there-by treating you better!

"I want to give you everything that you want in the future. At the same time, I find it difficult to do that when I am being criticized. It makes it harder for me to do my best. Where could we go from here?"

Now you are in productive dialogue and can start negotiating a win-win solution as an adult. This can help facilitate change without putting your boss on the defensive. Use facts by saying "share with me your performance expectations" or " talk to me before criticizing my work". Remember stay away from provocative language such as " what a jerk" or "what dummy calls employees out"?

Think New Thought's

2009-07-30T16:50:00.000-07:00

“I have been through some terrible things in my life, some of which actually happened.” —Mark Twain

Improving the tenor of our thoughts may seem to be a modern idea, but as Twain’s quote indicates, the fact that we can make our own misery by what we dwell upon is an age-old concern.

Why We Should Care About Our Thoughts
According to the Stress Confidential Helpline, scans on patients' brains have indicated that the types of thoughts we have influence the balance of brain chemicals. So by learning to think more positively we can cause chemicals to be secreted that boost our psychological and physical health.

Indeed, it’s well-documented that among the ill, those who remain hopeful and have a positive attitude, tend to do better.

Also, when we focus on the worse aspects of a situation that has happened to us, we ensure that our experience of it will be the worse it could be. Fortunately, the reverse is true as well.

How Do We Change Our Thoughts?
Try this technique, which was inspired by Ask and It Is Given, by Esther and Jerry Hicks.

1. Become Aware of Your Thoughts
We have to know what we’re actually thinking in order to intervene. Sit in a comfortable position and focus on your breath as it flows in and out. As thoughts arise, notice them, and then return your attention to your breathing. Do this for 20 minutes once or twice a day. It may sound simple, but awareness, purely by itself, effects subtle changes that grow.

2. Acknowledge Your Feelings
When you find yourself thinking something unhelpful, perhaps imagining losing your job, acknowledge your fear and worry. Even if you’re magnifying the problem, your fears are likely based on actual possibilities or events. They deserve your respect.

3. Soothe Yourself and Imagine Something Better
Once you acknowledge your feelings, they may shift on their own, but in any case, say something soothing to yourself while reaching for a better thought or scenario that you actually believe. If you don’t really believe it, you won’t create a genuine impact. For instance, you might recall your healthy savings account and remind yourself, “If I lose my job, I’ll be fine for six months. Financial experts say that’s a good enough cushion for job hunting.” Notice the relief you now feel.

4. Keep Going
Now escalate your better-feeling thoughts by reaching for an even better positive thought. You might consider the wealth of your experience, your great contacts, or that, gosh, you’ve always wanted to travel. You might get to a place where you can say—and believe—“I don’t want to lose my job, but if I do, I could travel and then return and find an even better job!”

In a short amount of time, your fear has transformed into hopeful excitement. When you practice this technique, you demonstrate to yourself that regardless of what happens in your life, you’ll be able to thrive.

A Taxing Dilemma

2009-07-30T16:48:00.000-07:00

Are you like me, recovering from last week's most draining annual ordeal which many would easily replace undergoing two consecutive root canals performed on a rainy Monday for? I'm referring to April 15, the yearly deadline Internal Revenue Service sets aside for us to file our tax returns. I don't know about you, but for me, the agonizing dilemma of tax season inevitably catches up with me. And guess what folks, this year was unfortunately no different. Keep in mind, my intention is always to file early,to get a head start, and by all means avoid the searing stress and strain that emerges when last minute planning is the order of the day. At least these are my lofty tax goals come January 1st each year. But wouldn't you know it, I didn't get around to my taxes until a few days before? Would I say I was perhaps slightly disappointed in myself? Absolutely. Could the process have been much smoother and angst free with early planning? You bet. And, did I find it a most frustrating, angry even, experience for me, and everyone within a 20 foot radius during April 13-15? Heck yes! Well, perhaps we can all agree that come next April 15, we'll do things earlier, easier, calmer, and nicer for those living with us, and transform the tax dilemma into anything but, by facing April 15, with empowerment and order, thus keeping our stress levels within the range of normal. Really, next year. For sure!

Yacine Bell

aminstitute@gmail.com

Props for Anger Management

2009-07-30T16:47:00.000-07:00

All my anger management-connected colleagues are ecstatic that employers and others responsible for a staff are growing ever so closer to really 'getting' the importance of anger management. Doesn't matter if formal programs are part of employee development workshops and training, but rather that now more than any time before, are businesses and organizations really considering anger management as a means of peeling away the layers which can often explain under performance, stress, and frustration in the work environment. Two thumbs up for these innovative businesses and organizations!

It's Almost Spring!

2009-07-30T16:46:00.000-07:00

Spring is a time of renewal which we're beginning to see evident in the natural settings around us. Emotionally, the new season can represent a new lease on life, a new start, updated plans and goals for a different, perhaps, better direction. Maybe shifting ones perspective to consider things, people, and situations from a very different vantage point is feasible now. Consider that this season, may be the perfect time to think about new possibilities for your life, particular new possibilities that result in boosting your self esteem and your overall outlook on life. Shifting the momentum in your favor could be as simple as reorganizing your workspace, or, it may involve tougher decision making such as ending an unhealthy relationship or adopting a different health regime. Whatever renewal means for you, by all means be willing to seek help when you're not sure what to do, or when you're not clear where to turn. There's much to be excited about and even more to look forward to.

Yacine Bell

aminstitute@gmail.com

Anger Management Resources Available for Tough Economy

2009-07-30T16:44:00.000-07:00

OAKLAND, CA, March 05, 2009 /24-7PressRelease/ -- Yacine Bell, an Oakland-based anger management provider and executive coach and certified anger management is reissuing a variety of anger management resources and tools this year specifically for those people struggling to cope with frustration, fear, and anger associated with the uncertain economy. Read full press release by clicking here: http://www.24-7pressrelease.com/press-release/anger-management-resources-available-for-tough-economy-90208.php

Staying Calm, Cool, and...

2009-07-30T16:42:00.000-07:00

We know the drill. There's much to be concerned about and worried for as we embark on the third month of 2009. Yet if we insist on taking control over our emotions and choose to remain calm and cool, we can easily impact our quality of life. I'm not suggesting we can do a thing about the plunging Dow market, or influence how our 401ks perform on any given day. Further, short of remaining professional and offering great ideas that benefit our work teams, managers' needs, and projects, ultimately we can't even control if we'll have job security. But I maintain that where we have the most power and control over our daily lives is how we choose to react to situations. Regardless of the economic downturn we all know too well is upon us, how we react to the anger and frustrations we feel when we believe we are powerless, will color a situation much more negatively and adversely than need be. Quite often, a simple adjustment to our mood, and most importantly our perceptions, can inject a feeling of hope to an otherwise difficult situation. I'm so proud of the work I'm involved in at the Anger Management Institute, with 99 percent success rate of helping move people forward from anger and frustration to calmness, self control and power over their own lives, I'm convinced that anger management is a key part for anyone struggling to maintain emotional balance. More importantly, however, are the tenacious men and women I've met through my work. People of every racial, socio-economic, and educational level who decided to take on their anger issues have created a much more satisfying life for themselves. What I've learned through helping others is that 'our' own happiness and outlook on life situations, really is much more a decision that we make and one that we can control with practice.

I would love to help you or someone you know learn more about managing anger effectively and with success by contacting me, Yacine Bell for more information. My email address is aminstitute@gmail.com.

Emotional Stimulus?

2009-07-30T16:40:00.000-07:00

Try as I might, I just can't seem to ditch or dodge the discussion about the economic stimulus package needed to boost consumer confidence, getting unemployed people employed, helping the housing market, and so on. It is clear that our new president has an enormous burden upon him. We can only hope, and pray, that he'll be successful. Meanwhile, however, many of us are grappling with the loss of a job, or the inability to pay bills and meet monthly rent or mortgage payments. Try as we might, the prognosis for economic recovery is bleak at best. However, I'm convinced that an emotional stimulus is needed. I'm thinking an emotional stimulus as being a way for each of us to stave off the pitfalls of constantly hearing about bad and bleak news so that we can remain hopeful and optimistic, not blindly so, but remaining consciously aware of better times and improved conditions returning if we are feeling the pinch. An emotional stimulus that doesn't require an approval of a majority, but simply an acknowledgement that times are tough in many ways, but that times aren't tough in every single way. Just looking into the eyes of a youngster or senior and gleaning the warmth and depth of love that they often offer is proof enough that circumstances, good or bad, are never permanent but ever changing and evolving.

A New Start, A New Year

2009-07-30T16:39:00.000-07:00

Starting off fresh can be the panacea for all things that went wrong before, or for things that didn't turn out exactly how we would have hoped for. And it is why new beginnings, like the start of 2009, can and maybe should, evoke feelings of hope and opportunity to get it right this time. Doesn't matter if getting it right means you've committed to eating healthier, exercising regularly, separating recyclables, doing your part for the environment, or to simply take more time for self awareness and improvement, when you decide to make important changes in your life, you make an investment in yourself that reaps great rewards for the most important beneficiary: you. As we embark on this most anticipated new year, be ever mindful that we are always at a place to start anew, mend what was broken or improve or change our lives if we wish to do so--here's to a wonderful new start in a year with numerous possibilities--Yacine Bell

For more information about anger management, contact Yacine Bell at to 510-393-0250 or email her at aminstitute@gmail.com.

The Holidays...

2009-07-30T16:37:00.000-07:00

The holidays are here and the remaining weeks of the year are upon us. Considering the many facets I've come to discover about anger management over the years, one important fact is that for many of us the holidays in particular are a source of great stress and often sadness. There are numerous reasons why the most 'joyous' time of the year might provoke anxiety, one obvious reason the difficulty it is for most people to measure up to the Hallmark image of family camaraderie, gleeful spending, and feelings of good will to all, this time of year. Also, many times the holidays evoke memories of a simpler time when loved ones, who are now long gone, were vibrantly alive and represented the central and cohesive member of the family and of family traditions. Then there are those whose memories of holidays were rife with unhappiness and pain. Whatever the scenario, know and understand that all of these experiences are valid and should be considered when feelings of anger, sadness, and stress cloud our ability to be joyous and happy. The great news is that today is always a new day, full of potential new experiences which you'll decide how to live out. Remember to always live your life well and on purpose and of course Happy Holidays!

My self, Yacine Bell and the Anger Management Institute is working to enhance peoples lives, contact me directly for more information at aminstitute@gmail.com.

President-elect Obama's Relevant Message

2009-07-30T16:34:00.000-07:00

Any seasoned anger management expert, or one who is committed to healing and growth, will often implore a client or dear friend who has ever experienced betrayal, hurt, or any variety of unhappiness or unfairness at the hands of another, to move on and look ahead, and even forgive. The notion that forgiveness is the link to healing and growth could never be more true. Even our President-elect Barack Obama has implored the nation of supporters and non supporters to put the past 12-months of unrelenting and contensious campaigning behind us so that we might look ahead to a new day rife with hope and promise. Where anger in particular is concerned, it is my hope and a focus of my practice to impart the idea of letting the past stay in the past so that life and great opportunities can flourish. If you're struggling with 'letting go' or stuck, my anger management program could be the first step towards renewal and healing. My self, Yacine Bell and the Anger Management Institute is working to enhance peoples lives, contact me directly for more information at aminstitute@gmail.com.

Anger and Life's Challenges

2009-07-30T16:31:00.000-07:00

Anger, bickering, resentment are all examples of behaviors employees might exhibit when acting out aggressively in the workplace. For human resources professionals who advise organizations about staffing issues and procedures, it is expected that certain life events and specific times of the year can elicit the worse in employees, particularly those grappling with anger control. A fine example is the economic unrest leaving many to wonder how their dwindling 401k balances, new and ever-changing credit rules, and employment uncertainty will affect them.Times like these are fuel for people without good anger management and can lead to one directing his/her aggression at others on the job, expressing anger toward family members, or using road rage as a means to blow off steam. Experts in anger management suggest one of the best methods for gaining control of these turbulent times, is to turn off the source of the messages that bombard and overwhelm us and lead us to feel hopeless. For many it is watching television, listening to talk radio or news broadcast on the radio. In other words experts suggest that people should consider choosing anything but what you've chosen before to get news and information. Opting out of watching the nightly news may be a big shift for most, but a necessary one for if we're ever going to get a handle on life's challenges and the way in which we react to think about them.Surprisingly, there are numerous tools and tips that are ideal for anyone struggling with anger. These can easily be incorporated into any ones life so that we can lead a much happier and contented quality of life.The Anger Management Institute is working to enhance peoples lives, learn more by visiting angerinstitute.net .

Identifying 'Triggers' That Lead to Anger

2009-07-30T16:29:00.000-07:00

For many, maintaining an optimistic and favorable outlook on the realities of a troubled economy seems practically impossible. Yet, to fall prey to newspaper headlines, night time and cable news reports, etc., without remembering that we all have the power to choose how we react to conditions we can't control, ultimately leaves us feeling powerless. And for those of us who have ever had to manage anger know that feelings of powerlessness is a major factor that can lead to outbursts of anger and violence. A great way to stave off the feelings, emotions, fears and other factors commonly known as 'triggers' that lead to angry reactions and attitudes, is to fully process and ponder how certain information makes us feel and how we react to these feelings. A self check is often more than enough to help keep our emotions in check when faced with conditions on the job, in traffic, within marriage, and other relationships that might be rife with stress. A self check is simply being aware of how we feel at any given moment so that our comments and responses are appropriate, and also so that they are not based on other situations which cause us worry or fear. At the Anger Management Institute, we address violence anger and the various triggers that help fuel these emotions. Additionally, we help you find workable solutions and give you the tools to manage anger effectively.

For more information about anger management, contact Yacine Bell at to 510-393-0250 or email her at aminstitute@gmail.com.

$700 Billion Bail Outs and Other Stresses

2009-07-30T16:26:00.000-07:00

If Secretary of Treasury Henry Paulson isn't already a household name to you, than certainly Lehman Brothers, Bear Stearns, and Goldman Sachs must be. In fact, in light of these Wall Street investment institutions which have dominated the news headlines recently and the overall fallout of the financial market collapse, now more than ever is the best time to guard against growing angst, feelings, and frustration that result from disturbing news reports and unfavorable turn of events. Whether we're responsible for large groups of employees, or we're individuals grappling with change, know that many of us are frustrated and unsure about our future and our place in it. For those of us struggling with anger management, a simple CNN headline stating escalating oil prices, or the most recent corporation laying off staff, is enough to ignite hateful arguments at home; spark a confrontation on the job; or lead to a dangerous road rage incident. Thanks to the work I am proud to be part of through the Anger Management Institute (AMI) people are finding remarkable tools that enable them endure living through uncertainty and difficult times. Information about anger management is available by contacting Yacine Bell, www.aaamp.org. To reach Ms. Bell directly, please call to 510-393-0250 or email her at aminstitute@gmail.com.

Autumn 2008: Precursor to the Holidays!

2009-07-30T16:22:00.000-07:00

Holiday Ritual

With the holiday’s officially beginning in a few months this is a good time to review many of the chapters in the Anderson and Anderson workbooks with your clients to help them navigate successfully through the holidays.

Joe, Sharon, Maggie, Anthony and Stephen are clients of mine that have issues of stress which leads them to anger. They all dread the holidays because in their words it tends to “bring out the worst in them”. That is why we began to review chapters on stress and anger, communications and emotional intelligence. As I told them everything we have learned up to now were lessons for life however the approaching holiday season will be an important test. By reviewing certain chapters and information I am preparing my clients for the big exam which is surviving the holidays and even having a few laughs along the way.

Today we worked on the 'Stress Chapter' as though it were the first time they have ever seen it. One of the great things about reviewing the chapter is many things that my clients might have missed, or they were not ready to grasp in the early stages of their learning, or because of their new growth they were able to grasp and embrace willingly and enthusiastically.

In addition to review we rewrote affirmation and positive self talk statements which were far more powerful than their early statements.

Today we had arts and crafts day in the last few minutes of our session. This is when we made small survival baggies to keep at work, home and in the car. Each baggie contained a few types of relaxing teas, including, mint, chamomile, and a tea called mood mender. We also included in these packages 'Rescue Remedy', and inspirational sayings. There homework assignment was to purchase a traveling hot/cold cup and a plastic water bottle as part of the tool box for holiday survival. Additionally, they were to commit to stepping out of the ring of intense energy by walking, or any other physical exercise three times a week.

Help your clients through the impending holidays by reviewing and strategizing tools for managing. If you like the idea, have your clients make a survival kit so that they may have a calm and enjoyable holiday season.

Saving Lives, Managing Anger

2009-07-30T16:19:00.000-07:00

Saving Lives, Managing Anger

Several weeks ago a client came to me four days after being released from a lengthy hospital stay due to severe heart problems. Joe came knowing he was close to death.

In our initial consultation Joe noted he had heart problems. He had anger and stress issues as well. Joe’s perception of the world could be summed up in a few words: “there was a bad guy at every turn and that bad guy wasn’t going to get him.” This type of thinking kept Joe at a high state of perceived “fight or flight” stress which consequently was chipping away at his heart.

Joe came to me with little confidence and hope. I began our first session by administering the Conover Assessment with an agreement that if, after this first session he didn’t want to proceed with the process we would not go on.

My ability to interpret the Conover assessment tool made Joe feel “seen” and based on his results I mapped out what our program would look like focusing first on the areas of highest concerns. The primary focus of work was to begin with the chapters on stress from the workbook,Gaining Control of Ourselves.

While change occurred within the first two sessions, they were not enough to prevent another heart scare. When his symptoms did not abate, Joe’s doctors were ready to place him back in the hospital. He was to check himself into the hospital within the next few days.

“Joe, you have to connect the work from your brain to your heart,” I said. “This perceived stress is not all in your head, but that is where it begins.” Then I quoted from Gaining Control of Ourselves,” for one person, an event may be viewed as a perceived challenge, for another, it may be viewed as a severe threat or problem.”

I went on from there in a tone just a little loud and a tad forceful. “You must stop looking at everything as a perceived threat.”

I told Joe his body was idling to high and staying in the “fight, fight and freeze” place 24/7 with nowhere to go was not going to help his mental or physical conditions. Feeling helpless and fearful that Joe’s big heart attack was close at hand, I pulled out his assessment and went over it with him again, I gave him three assignments: to have fun with himself, go out with one other person, and to go to the company cookout scheduled for the next day.

Joe heard me. He heard the contents of the things I quoted from the workbook, and he did his assignments. He took his drums to the company picnic, and to everyone’s amazement he played and played and played with an expertise and skill base that amazed his co-workers.

Today, only eight weeks from beginning at the Anger Management Institute and following the Anderson model and curriculum, Joe has color in his skin, he smiles, makes eye contact when he speaks and told me last week he was happy. He has been to a few more company events at the invitation of his co-workers and he believes in me and my work.

Yacine Bell CAMF; CPCC; Certified Mediator

Director of the Anger Management Institute

Shopping Online for Anger Management

2009-07-30T16:11:00.000-07:00

Anger Management on the Internet

The internet has become the place to buy, sell, learn and even meet the person of your dreams. While the internet offers convenience on many levels, it is not the vehicle for people with anger issues. Anyone with anger management issues needs a trained professional to move them forward.

In my opinion people who have been ordered by the court or an employer should refrain from using online services offering anger management intervention. Many of these resources are not certified and not trained in a reliable model that the courts and accept.

There are many ways to get through court ordered anger management quickly, however, working with an uncertified provider is NOT the way. Whenever inquiring with a provider about their services be sure they are certified. Other ways to protect your time and money is to find an Anderson trained provider. You can go to the American Association of Anger Management Providers List (http://www.aaamp.org) , or the Anger Management Directory (http://www.anger-management-resources.org ).

On-line anger management provided by a non-certified provider does not guarantee court acceptance.

Yacine E. Bell CAMF; CPCC; Certified Mediator

Director of the Anger Management Institute, LLC

President of the American Association of Anger Management Providers

www.angerinstitute.net

510.393.0250

About Me

2009-07-30T16:00:00.000-07:00

The concerns that you have regarding workplace violence and conflict are real and troublesome. The latest data indicates that bad behavior in the workplace is increasing exponentially.

My name is Yacine Bell, and I am a certified anger and stress management specialist and the director of the Anger Management Institute (AMI). Since 2005, AMI has maintained a 99% success rate of client-changed behavior, with no regression.

The Anger Management Institute uses a scientifically designed evidence-based program to conduct pre- and post client evaluation. This assessment tool allows me to get to the core of existing issues rapidly, eliminate the negative behavior and facilitate changed behavior in approximately 10 weeks.

I see a client one hour a week with little to no interruption of their work schedule. By the third or fourth week, the behavior begins to shift. The remaining weeks are spent learning new tools and grounding the new behavior.

The results of my service have proven invaluable in the workplace in terms of improved workplace environment, elimination of negative behavior, reduction and/or management of stress levels. I have also been instrumental working with employers, and their successful resolution in liability issues and workman’s compensation issues. The ROI in working with the Anger Management Institute are proven and documented.

If you see the value to your organization in eliminating bad behavior and changing the workplace environment then please give me a call.

I can provide value to your organization by eliminating bad behavior and changing the workplace environment. Please call: 510.393.0250 for more information.

Welcome to MadManagement

2009-07-30T15:00:00.000-07:00

Welcome to MadManagement, my new blog about anything and everything relevant to anger and anger mangagement. Through this blog I hope to engage practitioners and people from every walk of life grappling with anger. Consider this blog a forum and social network to join in the discussion and share experiences, successes and failures, about one of the most misunderstood emotions--anger.

As an anger management provider and executive coach with considerable experience providing anger management assessments and intervention to businesses and industries in Northern California, I also participate as a lecturer, speaker, writer and visionary. Last month I was appointed to lead the American Association of Anger Management Providers (AAAMP) organization; my first goal in taking on this responsibility will be to help increase the visibility and credibility of the organization. As our society becomes more stressed and our natural support systems are lost, our ability to manage anger is reduced. Anger management is by far the most promising intervention available to address the issues of incivility, anger, stress, miscommunication and lack of emotional intelligence.

AAAMP was organized in 2003 to become the leading voice to express the concerns of Certified Anger Management Facilitators (CAMF) nationwide. Today, there are thousands of certified anger management facilitators nationwide representing the most highly trained individuals in anger management in the world. While Anger Management as a specialized practice is in its infancy, AAAMP continues to advocate for excellence on the part of practitioners and scholars in the field. Practice based research will be imperative to further develop evidenced based solutions to inappropriate expressions of anger and person-directed violence. Like my predecessor, I will work to achieve the following major objectives: 1) To increase the visibility of the Association in every state among schools, organizations and individuals; 2) To provide members with technical support and assist them in providing relevant services; 3) To increase membership; 4). To establish state standards nationwide for all professional anger management providers; 5) To ensure that AAAMP becomes the single most respected voice on anger management issues nationwide.

Through greater visibility in the print, television media and over the internet, I will make the voice of "AAAMP ers" known nationwide on emerging social issues.

Complete and full details on the American Association of Anger Management Providers can be found by visiting www.aaamp.org. You can reach me, Yacine Bell, directly at 510-393-0250 or via email at aminstitute@gmail.com.